The first Russian money transfer and payments CONTACT System was founded/established by RUSSLAVBANK CJSC in 1999. It became a basis of the national money transfers market, which carefully provides consumers with protection. CONTACT – is the only Russian money transfer system, which corresponds ISO 9001:2008 requirements. Annually RUSSLAVBANK takes part in certification audit and confirms level of payments by CONTACT System in accordance with international quality standards ISO.
The main Bank’s principle in the quality sphere: «Each client is an absolute value». From 2006 System CONTACT has regularly been arranging international educational sessions on the territory of Russian Federation and CIS for banks-participants in order to increase quality of service.
RUSSLAVBANK also provides consumers with protection by possessing common 24-hour call-center and on-line service vopros@contact-sys.com. CONTACT offices are situated in main centers of travel industry, business and labour migration. According to the wide range of services, each client can get the most usable and prompt one, in any city, bank or office, dealing with brand CONTACT. Thus, in December 2009 the System introduced impactive reduction of tariffs - 25-30% off remittances about Russian Federation, in CIS, the Baltics and Georgia. New commissions of CONTACT System now include the following tariffs: from 0,5% of the transaction sum - about Russia and from 0, 99% - in the Baltics and Georgia.
CONTACT has become the leader of market of transmissions and payments around Russia and CIS since its establishing and now incorporates more than 700 financial institutions. The System possesses a powerful branchy network, which consists of more than 50000 service points in 90 countries all over the world.
«This award fully means good results of CONTACT’s long-term contribution to developing solid Russian consumer market , - commented the President-Chairman of the board of RUSSLAVBANK Nikolay Gousman. – Our clients chose once again the international standards of quality service and service culture».